1. About us & contact
The store is operated by Oríki Studio (Pty) Ltd (Reg. 2025/275055/07), Office Block B, Ground Floor, Capital Park, Central Lane, Steyn City, Riverglen, Johannesburg, 2191. You can reach us at orders@orikistudio.com or 010 142 0340.
2. Products & custom branding
Most products are custom-branded and made to order using artwork or personalisation you provide. Before production we may supply a digital proof; you are responsible for checking and approving the proof, spelling, sizes, colours and quantities. Once you approve, production proceeds on that basis.
Product images, branded mock-ups and colours are shown as accurately as possible, but screens vary and minor differences in colour, placement and size are inherent to branded merchandise and are not defects.
3. Pricing
Prices are shown in South African Rand (ZAR) and are the price payable for the product. Oríki Studio is not a VAT vendor, so no VAT is charged. Delivery is not included in the product price and is quoted and charged separately. We may change prices at any time before you place an order, and we correct obvious pricing errors — if an error affects your order we will contact you before proceeding.
4. Orders & acceptance
Your order is an offer to buy. A contract forms when we confirm acceptance and/or begin production. We may decline or cancel an order (for example, for stock, artwork, pricing errors or suspected fraud) and will refund any amount already paid for a declined order.
5. Payment
Payment is processed securely via our payment provider. We do not store your full card details. Production of custom items generally begins only once payment has cleared.
6. Your artwork & intellectual property
You confirm that you own, or are licensed to use, any logo, trade mark, image or content you submit for branding, and that its use does not infringe any third party's rights or any law. You indemnify Oríki Studio against any claim arising from artwork you supply. You retain ownership of your artwork; we retain ownership of our website, designs and content.
7. Lead times & delivery
Lead times shown are estimates from artwork approval and cleared payment, and may vary with stock, branding method and volume. Delivery is arranged after payment and the cost is quoted separately. Risk in the goods passes to you on delivery.
8. Returns, refunds & exchanges
Because items are custom-branded, returns are limited to defective, damaged or incorrect goods. Full details are in our Returns & Refunds Policy, which forms part of these terms.
9. Limitation of liability
To the extent permitted by law, Oríki Studio is not liable for indirect or consequential loss, and our total liability for any order is limited to the amount you paid for that order. Nothing in these terms excludes liability that cannot be excluded under the Consumer Protection Act or other applicable law.
10. Privacy
We handle your personal information in line with our Privacy Policy.
11. Governing law & changes
These terms are governed by the laws of the Republic of South Africa. We may update them from time to time; the version in force is the one published here when you place your order.
Your statutory rights under the Consumer Protection Act 68 of 2008 are not affected.
