Please note
Custom-branded & made-to-order items. Products are decorated with your artwork, logo or personalisation and manufactured specifically for you. As they cannot be resold, we do not accept returns or refunds for change of mind, incorrect sizes/quantities you selected, or artwork you approved before production. Please check your proof and order details carefully before approving.
1. When we accept a return
We gladly replace, reprint or refund items that are:
- Defective or faulty — a manufacturing or material defect, or branding/print that does not match your approved proof;
- Damaged in transit — arrived broken or damaged; or
- Incorrect — you received the wrong product, colour or branding versus your confirmed order.
2. Timeframe
Please inspect your order on delivery and notify us of any defect, damage or error within 7 business days of receiving it. For latent defects not reasonably visible on delivery, the CPA's statutory periods apply.
3. What is excluded
- Change of mind, or no-longer-needed orders;
- Errors in artwork, spelling, sizes or quantities that you supplied or approved at proof stage;
- Minor variations inherent to branded merchandise — e.g. small colour differences between screens and product, or manufacturer tolerances in placement/size;
- Normal wear, misuse, or damage after delivery.
4. How to request a return
Email orders@orikistudio.com with your order number, a description of the issue, and clear photos of the item and the fault. Our team will review and respond, usually within 2 business days, with next steps and a return authorisation where applicable.
Please do not send items back before we've authorised the return.
5. Resolution — replacement, reprint or refund
For an approved claim we will, at our discretion and your preference where practical: reprint or replace the affected items, or issue a refund. Where only part of an order is affected, the remedy applies to that portion.
6. Exchanges
We offer exchanges for defective, damaged or incorrect items — typically as a like-for-like replacement of the same product and branding. We do not exchange correctly-produced custom items for a different product.
7. Return shipping & costs
Where the return is due to a defect, transit damage or our error, Oríki Studio covers the return shipping cost and the cost of the replacement. We will arrange collection or provide return instructions.
8. Refund method & timing
Approved refunds are made to your original payment method. Once the refund is processed we'll confirm by email; please allow up to 10 business days for it to reflect, depending on your bank or payment provider.
9. Contact us
This policy does not limit your rights under the Consumer Protection Act 68 of 2008.
